This is part 2 in a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how IT support is being reorganized within the City of Seattle’s departments.
This coming weekend, while we are enjoying the Labor Day holiday, Seattle City Light (SCL) and Seattle Public Utilities (SPU) plan to finally launch their late, over budget NCIS billing and customer service system.
This is the first installment of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at what will happen during the rollout, what the utilities’ customers will see, and what happened over the last six months to get to this point.
With the Council still in recess, there isn’t much in the way of news coverage, but a couple things have popped onto the radar this morning.
In a follow-up step to the Mayor’s announcement that he is discontinuing ties to the Neighborhood District Councils, the Department of Neighborhoods has posted a quick survey to gather statistics on how residents want to receive information from city government.
You can take the survey here.
One can assume that this isn’t the only outreach the Department of Neighborhoods will do as it figures out how to replace the DC’s. The questions it asks in the survey are a start, but the issues run much deeper. More than anything else, this survey will serve to provide supporting evidence that ethnicity and language are two other dimensions of “community” that aren’t represented by the current geography-based structure.
While it’s obvious that Council member Kshama Sawant is working from a different playbook than all of her colleagues on the Seattle City Council, most people don’t understand the strategy that drives her activities. Fortunately, she explained it recently in a public talk.
The City Council wraps up its August recess this week, so no meetings, but as we learned last week several Council members are still in town and shaking things up behind the scenes.
If the Mayor makes any announcements this coming week we’ll probably hear a Council response, otherwise expect it to be quiet until things resume after Labor Day.
Filed under “well that didn’t take long…”
This morning I posted a piece on the Council’s new strategy of defining a “cause of action” for people suing the city in order to drive police accountability. At the end of the article I suggested that the Council might see fit to use the same approach to stop homeless sweeps.
This afternoon, five groups who advocate for the homeless proposed exactly that — and much more.
Three City Council members have quietly launched a new offensive in the fight for police accountability: making it easier for people to sue the city for police misconduct.
Last Wednesday the Council returned to the question of unionizing Uber and Lyft drivers. It’s still a mess, and the Mayor is making it worse.
The City Council is in recess this week (and next week). But since they covered so much ground last week, I’ll be catching up on all the things I missed while they were out.