NCIS hearing: things were learned.

This afternoon the City Council conducted a hearing on the NCIS billing and customer service IT system being co-developed by Seattle Public Utilities, Seattle City Light, and SeattleIT, the city’s newly-consolidated IT department. It was neither the bloodbath I expected, nor was it a font of revelations as to why a $66 million project went $43 million over budget. But if you listened carefully, arranged the puzzle pieces just so, and squinted a little bit, you could make out roughly what happened — and the rough waters ahead.

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NCIS briefing Tuesday afternoon: don’t forget to bring popcorn

Tuesday afternoon, in a joint meeting of two committees, the Council will get briefed by representatives of Seattle City Light, Seattle Public Utilities, the newly-formed Department of IT, and an outside consultant on the NCIS billing and customer service IT system that is very late and very over budget. And going by the published materials they have submitted in advance, they have drastically misread the situation and it’s going to be a bloodbath.

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