This morning the City Auditor’s office presented its report on the NCIS billing system that Seattle City Light and Seattle Public Utilities launched last September after running $34 million over budget and well over schedule.
Here’s what I’ve learned today about this week’s problem with the NCIS billing system.
After 24 hours of radio silence, SeattleIT, Seattle City Light and Seattle Public Utilities have finally admitted that they did in fact have another issue with their new NCIS billing system that caused some customers to see other customers’ bills, and led them to take their e-billing system offline.
Today NCIS, the troubled new billing system for Seattle City Light and Seattle Public Utilities, had another no good, very bad day.
SEE UPDATE BELOW