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Seattle City Council Insight

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Category: NCIS

The City of Seattle sucks at IT development projects

On 04/12/2017 By Kevin Schofield In budget, IT, NCIS

This morning the City Auditor’s office presented its report on the NCIS billing system that Seattle City Light and Seattle Public Utilities launched last September after running $34 million over budget and well over schedule.

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What happened with NCIS this week

On 09/14/2016 By Kevin Schofield In IT, NCIS, utilities

Here’s what I’ve learned today about this week’s problem with the NCIS billing system.

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NCIS team finally admits it had another privacy issue

On 09/14/2016 By Kevin Schofield In IT, NCIS, utilities

After 24 hours of radio silence, SeattleIT, Seattle City Light and Seattle Public Utilities have finally admitted that they did in fact have another issue with their new NCIS billing system that caused some customers to see other customers’ bills, and led them to take their e-billing system offline.

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NCIS billing system hits another problem (UPDATED)

On 09/13/2016 By Kevin Schofield In IT, NCIS, utilities

Today NCIS, the troubled new billing system for Seattle City Light and Seattle Public Utilities, had another no good, very bad day. SEE UPDATE BELOW

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