How NCIS Went Badly Wrong

Thanks to a public disclosure request and some helpful folks at SPU’s public information office, I got copies of the monthly reports of Tim Almond, the QA consultant for the troubled NCIS project. NCIS is the new billing and customer-service IT system for Seattle City Light and Seattle Public Utilities that has been under development for the last two and a half years, and is now a year late and $43 million over their original budget.  Almond’s monthly reports paint a harrowing picture of a project that went wrong early, often, and predictably.

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