This morning the City Auditor’s office presented its report on the NCIS billing system that Seattle City Light and Seattle Public Utilities launched last September after running $34 million over budget and well over schedule.
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City finally discloses last week’s privacy bug (UPDATED)
Yesterday Seattle City Light and Seattle Public Utilities finally disclosed last week’s privacy leak. SEE UPDATE BELOW
Continue readingCity still covering up last week’s privacy leak
Eight days ago, city employees discovered a second vulnerability in the new NCIS billing system for Seattle Public Utilities and Seattle City Light, which exposed customers’ private information. The city still has not publicly disclosed this incident, in violation of its own policy.
Continue readingWhat happened with NCIS this week
Here’s what I’ve learned today about this week’s problem with the NCIS billing system.
Continue readingNCIS team finally admits it had another privacy issue
After 24 hours of radio silence, SeattleIT, Seattle City Light and Seattle Public Utilities have finally admitted that they did in fact have another issue with their new NCIS billing system that caused some customers to see other customers’ bills, and led them to take their e-billing system offline.
Continue readingNCIS billing system hits another problem (UPDATED)
Today NCIS, the troubled new billing system for Seattle City Light and Seattle Public Utilities, had another no good, very bad day. SEE UPDATE BELOW
Continue readingNCIS problems resolved
UPDATE 9/13/16 11:00PM: NCIS has a new issue. According to a spokesman, last week’s problems with the new NCIS billing and customer service system for Seattle City Light and Seattle Public Utilities have been resolved.
Continue readingNCIS went live today, with a couple of problems
The new NCIS billing and customer information system for Seattle City Light and Seattle Public Utilities went live this morning — mostly. According to the team, they had two problems with one of the 40 external applications that NCIS connects to. One of the problems is just slightly annoying; the other one is a small privacy breach that was caught and plugged quickly.
Continue readingNCIS, part 3: the budget process is broken
This is the final post of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how the city’s capital budget process is fundamentally broken. (Here are links to part 1 and part 2)
Continue readingNCIS launches, part 2: what comes next
This is part 2 in a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how IT support is being reorganized within the City of Seattle’s departments.
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