NCIS went live today, with a couple of problems

The new NCIS billing and customer information system for Seattle City Light and Seattle Public Utilities went live this morning — mostly. According to the team, they had two problems with one of the 40 external applications that NCIS connects to. One of the problems is just slightly annoying; the other one is a small privacy breach that was caught and plugged quickly.

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NCIS goes live this weekend (part 1 of 3)

This coming weekend, while we are enjoying the Labor Day holiday, Seattle City Light (SCL) and Seattle Public Utilities (SPU)  plan to finally launch their late, over budget NCIS billing and customer service system. This is the first installment of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at what will happen during the rollout, what the utilities’ customers will see, and what happened over the last six months to get to this point.

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