NCIS hearing: things were learned.

This afternoon the City Council conducted a hearing on the NCIS billing and customer service IT system being co-developed by Seattle Public Utilities, Seattle City Light, and SeattleIT, the city’s newly-consolidated IT department. It was neither the bloodbath I expected, nor was it a font of revelations as to why a $66 million project went $43 million over budget. But if you listened carefully, arranged the puzzle pieces just so, and squinted a little bit, you could make out roughly what happened — and the rough waters ahead.

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