After 24 hours of radio silence, SeattleIT, Seattle City Light and Seattle Public Utilities have finally admitted that they did in fact have another issue with their new NCIS billing system that caused some customers to see other customers’ bills, and led them to take their e-billing system offline.
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NCIS, part 3: the budget process is broken
This is the final post of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how the city’s capital budget process is fundamentally broken. (Here are links to part 1 and part 2)
Continue readingNCIS launches, part 2: what comes next
This is part 2 in a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how IT support is being reorganized within the City of Seattle’s departments.
Continue readingNCIS goes live this weekend (part 1 of 3)
This coming weekend, while we are enjoying the Labor Day holiday, Seattle City Light (SCL) and Seattle Public Utilities (SPU) plan to finally launch their late, over budget NCIS billing and customer service system. This is the first installment of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at what will happen during the rollout, what the utilities’ customers will see, and what happened over the last six months to get to this point.
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