The new NCIS billing and customer information system for Seattle City Light and Seattle Public Utilities went live this morning — mostly. According to the team, they had two problems with one of the 40 external applications that NCIS connects to. One of the problems is just slightly annoying; the other one is a small privacy breach that was caught and plugged quickly.
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News roundup: homeless encampments, parking, broadband
As the Council wraps up its recess, things are starting to spin up again…
Continue readingNCIS, part 3: the budget process is broken
This is the final post of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how the city’s capital budget process is fundamentally broken. (Here are links to part 1 and part 2)
Continue readingNCIS launches, part 2: what comes next
This is part 2 in a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at how IT support is being reorganized within the City of Seattle’s departments.
Continue readingNCIS goes live this weekend (part 1 of 3)
This coming weekend, while we are enjoying the Labor Day holiday, Seattle City Light (SCL) and Seattle Public Utilities (SPU) plan to finally launch their late, over budget NCIS billing and customer service system. This is the first installment of a 3-part series looking at NCIS, the new customer service and billing system for Seattle Public Utilities and Seattle City Light. This post looks at what will happen during the rollout, what the utilities’ customers will see, and what happened over the last six months to get to this point.
Continue readingThis afternoon’s Full Council meeting will be a big one
In their last full meeting before their August recess, the City Council will tackle several important matters.
Continue readingSPU solid waste rate increase passes out of committee
Yesterday in the Civil Rights, Utilities, Economic Development and Arts Committee, the proposed tax increase for solid waste services and the accompanying rate increases for Seattle Public Utilities were approved and sent on to the full Council for final approval next week.
Continue readingQ2 budget update: money’s getting spent
Wednesday morning the City Budget Office brought to the Council their second-quarter budget update: a collection of changes to the 2016 budget over the last three months to square it up with shifting priorities and any changes in the reality on the ground.
Continue readingNews roundup
While we wait for yesterday’s election votes to be counted, here’s today’s news coverage of the City Council.
Continue readingNotes from this morning’s Council Briefing
There is a lot happening as Council members try to move things forward before their recess later this month.
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